Your information should move the job forward—not travel farther than it needs to.
This notice explains what Front2Finish collects, why we use it, and the choices available to businesses and their customers.
Effective August 25, 2026
Information we collect
Business accounts provide contact, service, operating, billing, and team information. Customers may provide contact details, a service address, request details, availability, and optional photos or videos. Job records may include notes, work media, signatures, invoices, and payment status.
How information is used
We use information to operate the concierge, organize and deliver service requests, support booking and dispatch, create job documents, send requested messages, process payments, prevent abuse, and maintain the service. We do not sell personal information.
Who receives it
Customer request information is shared with the service business whose concierge the customer used. We also use service providers that help host the app, store data and media, authenticate accounts, deliver email, process payments, and—only when enabled—provide controlled AI assistance. Those providers process information for these purposes.
Retention and security
We retain information while an account is active and as reasonably needed for records, disputes, security, and legal obligations. We use access controls, encrypted connections, and reputable infrastructure providers, but no online system can guarantee absolute security.
Your choices
Ask the service business to correct or remove request information it controls. For Front2Finish account or privacy requests, email support@front2finish.com. We may need to verify the request before acting.